You will receive a confirmation email immediately after completing your payment.
If you still don't see the email, please check your spam folder. Don't hesitate to search for "Milona" in your mailbox.
If you still can't find the email after 10 minutes, please contact our customer service department, either via the contact form (click here) or by sending an email to the following address: hello@milona.co
If you don't receive a reply from us within 24 hours, please check your spam folder.
Go to the "Track your order" section at the bottom of our website to track the progress of your order. Click here to be redirected.
How do I enter my order information to track my order?
You will need :
Although we do our utmost to guarantee worldwide shipments, we do not currently serve the following destinations:
In addition, we may not be able to serve certain countries, cities or regions. If we do not serve your country, you will not be able to finalize your order at checkout.
All orders are expertly packaged, prepared, and shipped within 1 to 3 business days of ordering.
We ship Worldwide and the typical delivery timeframe is 6-12 days. Depending on your location, you may receive items later or sooner.
All orders come with tracking numbers, allowing you to monitor your shipment every step of the way.
You will receive an email containing your tracking number within 1 to 3 working days.
If you still haven't received the email within this period, please check your spam folder, or use the search function in your mailbox for the keyword "Milona".
If you still can't find it, please contact our customer service department. You can contact us via the contact form (click here) or directly by sending an email to the following address: hello@milona.co
Your order will usually be dispatched within 1-3 working days (unless otherwise indicated on the product pages).
In busy periods (Valentine's Day, Mother's Day and Christmas), this time may be slightly extended.
Please note that tracking information is only available within 3 to 6 working days from the date of receipt of your shipment confirmation e-mail.
This is the time required to propagate the tracking information into the carrier's systems.
The carrier sometimes entrusts the parcel to the receptionist or your janitor.
Similarly, the delivery person may accidentally drop the parcel in a neighbor's mailbox.
Please check with them, as your order is probably waiting for you there.
If, despite your checks, the parcel still cannot be found, please file a claim with the carrier, so that we can resend your order. Our customer service department will ask you for a copy of the claim.
Our eternal rose is delicately crafted from high-quality materials and meticulously designed to last for years, maintaining its vibrant color and fresh appearance. Its resplendent appearance evokes the freshness of a freshly bloomed rose, freezing the magical moment when nature meets eternity. To make your experience even more magical, each eternal rose is delicately scented.
Here are a few tips to ensure the longevity of your eternal rose: