Privacy policy

Last updated: 2023-08-01

This Privacy Policy describes how Milona (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from milona.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means that you are the user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this confidentiality policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "last updated" date, and take any other action required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the services, comply with any applicable legal obligations, enforce applicable terms of service and protect or defend the services, our rights and the rights of our users or others.

What personal information do we collect?

The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use the term "personal information", we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit to us directly through our services may include:

Basic contact information: name, address, telephone number, e-mail address.
Order information: name, billing address, delivery address, payment confirmation, e-mail address, telephone number.
Account information: username, password, security questions.
Purchase information, including items you have viewed, placed in your shopping cart or added to your wish list.
Customer support information, including information you choose to include in communications with us, for example when you send a message via the services.

Some features of the services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information collected through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the Services.

Information obtained from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our site and services, such as Shopify.
Our payment processing companies, which collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill the contract we have with you.
When you visit our site, open or click on e-mails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor are we responsible for the policies or practices of such third parties. For more information, see the section below, Third-party websites and links.

How we use your personal information

Provision of products and services. We use your personal information to provide you with the services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges and allowing you to post comments.
Marketing and advertising. We use your personal information for marketing and promotional purposes, in particular to send you marketing, advertising and promotional communications by e-mail, SMS or post, and to present you with advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and open an account, you are responsible for the security of your credentials. We strongly recommend that you do not share your username, password or other access data with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and to improve our services. This is in our legitimate interest to listen to you, provide you with efficient services and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our site. For specific information on the cookies we use in connection with the operation of our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also authorize third parties and service providers to use cookies on our site in order to better tailor services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies via its controls. Please bear in mind that deleting or blocking cookies may have a negative impact on your user experience and that certain services, including certain general features and functionalities, may operate incorrectly or no longer be available. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include

With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide you with services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us, we request or consent that we disclose certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations, with your consent.
With our affiliates or within our group, in our legitimate interest in running a successful business.
As part of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the services, our rights and the rights of our users or others.

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with an asterisk) about users for the purposes described above in the sections "How we collect and use your personal information" and "How we disclose personal information" :

Category	Beneficiary categories
Identifiers such as basic contact details and certain order and account information commercial information, such as information on orders, purchases and customer support activity on the Internet or similar networks, such as usage data	Suppliers and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analysis service providers) Sales and marketing partners affiliated companies

We do not use or disclose sensitive personal information to infer characteristics about you.

User-generated content

The Services may allow you to publish product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and accessible to all.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that the parties who have access to this information will respect your privacy or keep it secure. We are not responsible for the confidentiality or security of any information you make available to the public, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third-party websites and links

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, or for the accuracy, completeness or reliability of any information found there. Information you provide on public or semi-public sites, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or any third party. The inclusion of these links does not, in itself, imply endorsement of the content of these platforms or their owners or operators, except where indicated in the services.

Children's data

The Services are not intended for use by children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact information listed below to request that it be deleted.

As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) any personal information about persons under the age of 16.

Security and storage of information

Please note that no security measures are perfect or impenetrable and that we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we keep your personal information depends on various factors, such as whether we need the information to manage your account, provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they only apply in certain circumstances and, in some cases, we may reject your request as permitted by law.

Right of access / information. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right of deletion. You may have the right to request that we delete the personal information we hold about you.
Right of rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing communication preferences: We may send you promotional e-mails and you may opt-out of receiving them at any time by using the unsubscribe option displayed in our e-mails. If you unsubscribe, we may continue to send you non-promotional e-mails, such as those regarding your account or orders you have placed.

You may exercise any of these rights at the location indicated on our site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your e-mail address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an agent authorized to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask them to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits set by the applicable legislation.

Complaints

If you have any complaints about the way we handle your personal information, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country in which you live, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, where applicable, unless the data transfer is to a country that has been determined to offer an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please email us at hello@milona.co or contact us at INNOVA INTL LTD, DEPT 5394, 196 HIGH ROAD, N22 8HH London - United Kingdom.